FAQ

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What is a WIFI UPS?

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You will find that ION is the only manufacturer that provides the Wi-Fi option on its UPS that are SNMP compatible.  By having this option it gives your ION UPS the ability to communicate using Wi-Fi, eliminating the need for physical cabling

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What is an SNMP Card

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An SNMP card is an option on ION UPS like the F16, F18 and three phase range to provide an IP address to the UPS for communication. It stands for Simple Network Management Protocol but is a way of shutting down multiple pieces of equipment and also can be set up to provide alerts in the case of power outages, UPS failure and more.

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Do I have to shut down my ION UPS to install my SNMP or Relay Card?

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You can install either the SNMP card or Relay card without having to shut down your ION UPS. The F16 Line interactive and F18 Online range plus all of the three phase product range can be optioned with an SNMP or relay card.

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What is an EBM

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An EBM is an External Battery Module that is used with UPS systems to increase run time on the attached equipment when power goes out. They can also have other abbreviations like EXB. The ION F16 and F18 range can have external batteries for increased autonomy, keep in mind that the load attached to the UPS still cant exceed its capacity so adding EBM’s will increase run time but not UPS capacity.

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Do I have to shut down my ION UPS to add external batteries for longer run time?

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The External batteries on the F16 and F18 range are hot pluggable so you can add them without having to schedule a shut down

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What is the biggest ION UPS I can put on a 10Amp Australian outlet?

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The largest UPS you can put on a 10Amp outlet is a 2kVA, as soon as you go up to a 3kVA UPS you then require a 15Amp GPO to power the UPS. Anything larger than a 3kVA will be a hard wired application that an electrical engineer should be involved in. We can help with all of your installation needs so feel free to contact us.

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What is a GPO

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A GPO is a general Purpose outlet you will commonly find 10Amp GPO’s in your home or business, you can also get 15Amp general purpose outlets more commonly found in a business environment where more power is required for equipment.

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What is an IEC

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An IEC connector refers to a type of electronic cable that meet the International Electrotechnical Commission (IEC) standards. The specification for IEC connectors is IEC-60320. The main purpose of these cables is to attach an electronic appliance to its power source, the most commonly used is C13, C14 for 10Amp and C19 and C20 for 15Amp

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What is an MBP

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MBP stands for Maintenance Bypass commonly used for reducing unwanted down time and unscheduled outages. A maintenance bypass is fitted externally to the UPS and enables the UPS to be isolated for maintenance or repair without interrupting power to the load. ION can supply compact rack mount versions as well as wall mount options for both single and three phase UPS.

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What is an ATS

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ATS stands for Automatic Transfer Switch and they can be used in different ways from providing redundancy for single corded devices in an environment with two power sources. Or can be used for redundancy with two sources of power like UPS and generators.

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How can I dispose of my old UPS or batteries

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At ION we are happy to provide safe disposal for your unwanted equipment at no charge to you, if you can get the equipment to us we will dispose of it for you. Or if we are doing installation works as a swap over we will be happy to remove the goods for you as part of our service

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I turned my F18 UPS off but it still looks like it is on

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All online double conversion UPS like the F18 will fire up when they get plugged in but they are not actually on as they are running in bypass mode. You still have to hold down the power button until the UPS display shows that it has come on. They will only fully shut down when the mains is removed or the unit is unplugged. There is an option in the settings to take the UPS out of static bypass mode.

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What is an NMC?

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Network Management Card

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What are the default credentials?

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Username: root
Password: password

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How do I change the Admin Password?

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You can change the admin password either through the Serial Console or via the Web Interface if it has been set up.

Serial

Connect the RJ45 side of the serial cable to the “Setting” port on the back of the UPS NMC, and the other end to your computer. Open up a serial connection with a Serial connection utility such as PuTTY or HyperTerminal. Before clicking connect, ensure the following configuration is reflected in your Serial connection Utility’s settings:

  • Speed/Baudrate: 9600
  • Data Bits: 8
  • Stop Bits: 1
  • Parity: None
  • Flow Control: XON/XOFF

Once a connection is established, you may need to hit Enter a few times to be prompted to enter a username and password. Once credentials have been entered you will have admin access to the terminal.

Select Option 5 – Change Password. You will be prompted to enter the old password once, and the new password twice.

Web Interface

In the left pane, select Access Control. In the middle pane enter the New Password twice and click the bottom submit button. The admin password will now have changed.

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How do I change the IP Information?

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This can be done either through the Serial Console or via the Web Interface if it is already set up. Please note that the NMC is configured to accept DHCP by default.

Serial

Connect the RJ45 side of the serial cable to the “Setting” port on the back of the UPS NMC, and the other end to your computer. Open up a serial connection with a Serial connection utility such as PuTTY or HyperTerminal. Before clicking connect, ensure the following configuration is reflected in your Serial connection Utility’s settings:

  • Speed/Baudrate: 9600
  • Data Bits: 8
  • Stop Bits: 1
  • Parity: None
  • Flow Control: XON/XOFF

Once a connection is established, you may need to hit Enter a few times to be prompted to enter a username and password. Once credentials have been entered you will have admin access to the terminal.

Select option 1 – IP configurations. A new menu will come up. Select option 1 to enable, or disable DHCP if you wish to set a static IP address. Select the relevant option number in order to configure the IP, Subnet, Gateway or DNS Servers.

Web Interface

In the left pane, click the ‘NMC System’ button. Enter the IP information as desired and click the first save button that is under ‘System Configuration’. The IP information will now be changed. You may need to enter the new IP address into your browser and refresh the page.

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